FAQ
Does CASETINGER have a physical store?
We are a new company and currently only have an online presence. We are committed to expanding to physical stores in the near future and providing our customers with an even better shopping experience. Visit our website at https://casetinger.com/ to learn more about our products and services.
Do you accept returns?
Given the nature of our business, each order is unique and made to demand. We are committed to customer satisfaction and will accept returns if the product is damaged or not the one you ordered. Please visit our returns policy: [] for more information.
What are the shipping times?
Our shipping times vary depending on your region. We work hard to offer the fastest possible shipping times. On average, our shipping times by region are as follows:
United States
- 2 - 5 business days
Canada
- 10 - 30 business days
Rest Of World
- 10 - 30 business days
How much does shipping cost?
Shipping costs vary depending on the destination, weight, and size of the package. To get an accurate quote, please enter your address on the checkout page.
United States
- First item - USD 4.79
- Additional item - USD 1.50
Canada
- First item - USD 8.99
- Additional item - USD 1.09
Rest Of World
- First item - USD 12.49
- Additional item - USD 1.99
Do you offer custom designs?
Yes, we offer custom designs!
While our products are exclusively designed and we are constantly uploading new designs, we understand that sometimes our customers are looking for something unique and special.
How can I get a custom case?
It's very simple:
- Contact us through our communication channels, such as social networks, email or contact form on our website.
- Explain your idea to us: what kind of design you would like, what colors, images or phrases you want to include, etc.
- Our design team will work with you to create a sketch of your custom case.
- Once you approve the design, we will print it on a high-quality case and send it to your home.
What should I keep in mind?
- The price of a custom case may be higher than that of a case with a pre-existing design.
- The production time for a custom case may be longer than that of a regular case.
- We recommend that you provide us with high-quality images if you want to include them in your design.
Do not hesitate to contact us and make the case of your dreams come true!
Here are some examples of custom designs we have made:
- Case with a photo of your pet
- Case with your name or initials
- Case with an inspiring phrase
- Case with a design that represents your hobbies or interests
The possibilities are endless!